TERMS & CONDITIONS

1. Rates:
Tour prices are quoted in Vietnam Dong, depending on the daily rate. Our prices for cruises are generally per cabin, not per person, except for promotions and day cruise or dinner cruise program.

2. Sightseeing & Entrance Fee:
Regarding port entrance fees and sightseeing fees, Ambassador Cruise is responsible for buying and paying for tickets on behalf of passengers. In case of any increased entrance and sightseeing fees as regulated by the local/port authority, Ambassador Cruise shall inform all passengers about a mandatory surcharge (applicable to early reservations).

3. Deposit & Advance Payment:
Deposit payments (applied for GIT bookings – group of from 8 cabins) can be settled by bank wire transfer, credit card, or through Western Union Global Transfer in which case deposit is required at the time of inquiries confirmed. For FIT bookings, full payment is required at the time of the reservation to secure the booking.

4. Cancellation and Amendment/Modification:
Terms and conditions for cancellation and amendment or modification of reservations are different among types of rate. We suggest all customers read thoroughly before proceeding the booking and making a payment. All terms & conditions will be stated on the booking voucher generated from our website or provided by our customer specialists.
For health issues, an MC (medical certificate) will be required to be able to discuss booking modification possibilities.
In every case, No-show will be fully charged and non-refundable.

5. Promotional & Package Rates:
All bookings with promotional & package rates are non-refundable and cannot be amended or modified. Failure to arrive at our cruise will be treated as a no-show and no refund will be given.

6. Final Payment:
The final payment has to be settled before the check-in date. These payments are due in our office or submitted online in advance before the departure date. All payment in full is required at the time of booking (for FIT inquiries) or before the arrival date (for GIT bookings). If final payments are not received on time, Ambassador Cruises may cancel the reservation and invoke the cancellation fee.

Except as otherwise agreed by the Merchant, the Client’s payment shall be executed by cash or credit card. Credit card transactions might incur bank charges at times depending on Ambassador's real-time policy.

In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to the Merchant must be paid by the Client/Agent. 

Payment will be settled through our bank account in advance and Ambassador shall receive the payment in full before the arrival date.

7. Refund of Unused Services:
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport, or any other services that are included in the tour prices but not utilized by the tour member.

8. Vouchers/Confirmations:
Confirmations will be issued by Ambassador Cruises after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passengers.

9. Liability & Insurance:
Ambassador Cruise accepts no responsibility for any loss, injury, damage, or delay due to natural disasters, political actions, weather, or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accidents, medical expenses, emergency repatriation, and personal liability. We strongly recommend that you purchase travel insurance before any trips.